Our team checks each device individually by the ECO Standard. We're so confident in our work, We offer a FREE 12 month warranty with every device we sell to give you extra peace of mind.
12-Month eCommSell Warranty:
The 12 Month Warranty covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons, etc.). If your device shows any signs of malfunction, then please contact us to start your return. Once we receive the device, we can send you a replacement that is fully functional or we can issue a full refund for your purchase.
What is covered?
- Technical defects
- Faults caused by improper workmanship or materials
What is not covered?
This limited warranty does not cover any damages due to:
- Transportation or Storage
- Issues caused by third party software or unauthorized repair
- Improper use; failure to follow the product instructions or perform any preventive maintenance
- Any components added since the item was originally sold
- Normal Wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.
Making A Claim
To make a claim, simply email us with your order number and we’ll send instructions on how to return your device. We will provide you with the prepaid label which is documented for our team to know how to handle your device.
Looking to file a claim? Contact us!