The eCommsell Warranty
We want you to LOVE your new device, if not, please contact us.
Change your mind?
30-Day Buyers Remorse Warranty:
Your eCommSell warranty guarantees if you are unsatisfied with the device or simply just changed your mind about the purchase, we will accept the device back within 14 days of you receiving it. If you have had the device for more than 14 days, we cannot accept the return unless the device is defective.
Having Issues with your device?
12-Month eCommSell Warranty:
The 12 Month Warranty covers any and all product defects (hardware and software). This warranty covers any malfunction of the phone independent of your use (touch-sensitive malfunction, battery failure, pushbuttons, etc.). If your device shows any signs of malfunction, then please contact us to start your return. Once we receive the device, we can send you a replacement that is fully functional or we can issue a full refund for your purchase.
If you lose, drop/break the phone or if it is oxidized (water damaged), then neither of these warranties will apply and we cannot accept the device for return. If you return a device back without its original cable and adapter, we reserve the right to apply a 10$ fee per accessory.
M-F: 10pm – 6pm