Explaining Your 12-Month Warranty in-depth
The eCommsell 12 Month Warranty is our standard company warranty policy which is compatible with all of our devices no matter the make or model. This warranty plan covers all product defects (hardware and software) that are caused on behalf of our team. In other words, this specific warranty is exclusively for phone independent issues:
- Touch-sensitive malfunction
- Battery failure
- Not charging properly
In the case that your device begins to show signs of malfunction, please do not hesitate to contact us by phone or email to request a return! Upon receiving your return request we’ll have one of our amazing customer service representatives take care of you immediately. Not only will they provide you with a prepaid return label in order to avoid any return shipping fees, but they will also make sure to solve the issue at hand. One important thing to note is that all returns must be returned and delivered back to us before our team can move forward with processing a replacement that is fully functional or issuing a full refund for your purchase.
What Voids My Warranty?
Unlike most companies, we emphasize transparency just as much as we promote our products! In better words, we DON’T believe in hiding what voids a warranty on our website. Here is a list of things of the most reasons behind voided warranties:
- If you lose your device
- Drop/break the phone
- Water damaged
Please be sure to note that any reason listed above void all warranties, as a result, we cannot accept the device for return. Another key thing to note when returning a device is the fact that if you return a device back without its original cable and adapter, we reserve the right to apply a 10$ fee per accessory.